|
| Customer Service | | | | We hope you enjoy our selection of men’s sporting goods. We guarantee your satisfaction with all the products we carry and will do our best to satisfy you.
If you have questions about your order or comments and suggestions, please let us know by e-mailing us at info@internationaljock.com or by calling us toll-free at (888) 658-5444. See the "Contact Us" page for other ways of getting in touch with us.
Payment Methods
To purchase an item, put it in your shopping basket by clicking on the "Add to Cart" button. Just follow the directions provided on your "Shopping Basket" page to complete your purchase. All specifications and pricing subject to change without notice.
International Jock currently accepts the following payment methods: Credit cards, US$ denominated checks drawn from US banks, and US$ denominated money orders.
Credit Cards
International Jock accepts Visa, MasterCard, and American Express. You may give us your credit card information when you place your order using the "Shopping Basket" or print out your order page and fax it to us at (323) 464-4927. The charges on your credit card bill will appear under the name UnderSports, Inc.
Checks and Money Orders
International Jock accepts US$ denominated personal checks drawn from US banks, US$ denominated cashier's checks, and US$ denominated money orders by mail. It is our policy to fill your order as soon as the check clears (about 7 days). There is no delay for money orders. There is a $10.00 penalty charge for all bounced or rejected checks. To order by mail, print a copy of your "Shopping Basket" page and send it with a check or money order payable to UnderSports to:
UnderSports, Inc.
829 N. Highland Avenue
Los Angeles, CA 90038
U.S.A.
Shipping and Handling
We carry a large inventory and usually ship in-stock orders within 12-24 hrs. The current availability of every item is shown on its order page. All items are shipped in discreet packaging from Los Angeles, California.
Shipments within the U.S.A.
Shipping charges are determined by the number of products you are ordering. Within the US, there is a shipping and handling fee of $4.95 per order plus $.50 per item ordered. For Express Mail, the additional charge is $20. The exact shipping & handling charge will be calculated for you on the Shopping Basket page when you place your order. All orders shipped within the U.S.A. are shipped via the United States Postal Service.
Shipments to Canada
For Canadian shipments there is a shipping and handling fee of US$5.95 per order plus US$.50 per item ordered. Shipments to Canada are shipped via Air Parcel Post.
International Shipments
For International shipments (except Canada, see above), there is a shipping and handling fee of US$9.95 per order plus US$.95 per item ordered. All shipments outside of the USA are shipped with the U.S. Postal Service via standard Air Parcel Post. Delivery may take from 5 days to 3 weeks depending upon the destination country.
Important: We do not calculate or charge you for local duties or taxes on non-US shipments. You are responsible for paying any taxes, duties, or customs fees charged by your local government. Please check with your local post office for more information. International Jock is required by law to declare an accurate monetary value on all non-US shipments. In the event that an order shipped by Air Parcel Post is lost en route, we must wait for the claim to be processed. This can take up to 6 months.
Please note that we currently do not ship to Mexico and select other destinations.
Sales Tax
We charge required local and state taxes for California addresses only.
Returns
International Jock guarantees that you will be satisfied with all of the products we offer. We want you to be completely happy with anything you buy from us. We even let you think about it for up to 30 days. If, for whatever reason you are not completely satisfied, you may return unworn merchandise with all tags attached for an exchange or refund.
When returning your order, be sure to include your order number or a copy of your original packing slip and indicate if you would like a refund or would prefer an exchange. When requesting an exchange, please provide the style, size and color of the new item you wish to receive.
If you do not have your invoice copy, please be sure to indicate your name, address, order number and reason for the return on a separate piece of paper.
Most returns are processed within 5 business days after we receive your parcel. We will notify you via e-mail once we have received and processed the returned item.
Send the return to:
UnderSports, Inc.
ATTN: Returns
829 N Highland Ave
Los Angeles, CA 90038
Privacy Policy
At International Jock, we are committed to protecting your privacy. This means that we will not distribute, sell or rent your name or any personal information about you to third parties. Of course, we will cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer.
Page Info..
|
|  |
